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The Human Side of Systems: Where Structure Meets Connection Session 1: Beyond the Referral

This program offers three sessions - it is not required to attend all three. All sessions are IN-PERSON.

In complex systems, strong outcomes depend not just on available resources—but on the quality of relationships connecting them. This session explores how to move beyond transactional coordination and build meaningful, trust-based partnerships that improve collaboration and impact.

Experience Highlights

  • Why referrals break down—even when resources exist

  • The difference between coordination, collaboration, and connection

  • Navigating power, trust, and unspoken barriers

  • Mapping and strengthening your partnership ecosystem

Learning Objectives

  • Differentiate between transactional coordination and relationship-centered collaboration within complex systems

  • Identify common barriers that impact trust and partnership across organizations

  • Recognize the role of power, communication, and perception in shaping collaborative outcomes

  • Apply practical strategies to strengthen cross-sector relationships and improve coordination efforts

  • Map their current partnership landscape and identify opportunities for deeper connection and alignment

🎓CECs pending for Social Work, Licensed Mental Health Counseling, Occupational Therapy, Physical Therapy, Speech Language Pathology

Presenter: Brittany Rozelle, B.A., CCWF, TIC-TTT Facilitator | Cross-Sector Collaborator | Champion for Human-Centered Change

📍This training will be IN-PERSON: Fort William Henry Conference Center 48 Canada Street Lake George

This training is offered in collaboration with Adirondack Health Institute - Adirondack Rural Health Network


Flyer for training series

Earlier Event: July 16
Communicating for Health in a World of Confusion
Later Event: August 18
Leadership Essentials Training Series Session 2: The Value of Perspective

This project is supported in part by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under Grant number U77HP16459, as well as in part by the NYS Department of Health under project title New York State Area Health Education Center System.  The information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the NYS or U.S. Governments.