This session 2 in a 3-part series.  Session 1 took place August 12.  It is not required to attend all sessions. All sessions are IN-PERSON.

When individuals don’t engage, systems often interpret it as resistance. This session reframes engagement through a human-centered lens, exploring how communication, context, and competing priorities shape behavior—and how small shifts can lead to more meaningful connection.

Experience Highlights

• Moving beyond the “noncompliant” narrative

• Understanding ambivalence and competing needs

• How traditional approaches unintentionally create disconnection

• Language and mindset shifts that improve engagement

Learning Objectives

• Reframe “non-engagement” through a human-centered lens that considers context, capacity, and competing priorities

• Identify how traditional approaches may unintentionally create disconnection or resistance

• Demonstrate communication techniques that support trust, autonomy, and meaningful engagement

• Apply strategies to meet individuals where they are while maintaining appropriate boundaries and expectations

• Increase confidence in navigating complex or challenging interactions with empathy and clarity

🎓CECs pending for Social Work, Licensed Mental Health Counseling, Occupational Therapy, Physical Therapy, Speech Language Pathology

Presenter: Brittany Rozelle, B.A., CCWF, TIC-TTT Facilitator | Cross-Sector Collaborator | Champion for Human-Centered Change

📍This event will be IN-PERSON:

Fort William Henry Conference Center

48 Canada Street

Lake George

This training is offered in collaboration with Adirondack Health Institute - Adirondack Rural Health Network

Flyer for training series